Effective Date: September 1, 2025
1. Introduction
At Viral Promotions, we issue refunds for our services only under specific conditions. Please review our refund policy carefully:
2. Refund Eligibility
- We offer refunds only if your order has not yet started and after receiving proper approval from our team.
- Once the order has been initiated or is in process, no refund will be provided.
3. Partial Refunds
If your order is partially completed, you may be eligible for a partial refund, based on the progress made up to the point of your refund request.
4. Third-Party Campaigns
We do not offer refunds for purchases involving third-party platforms or campaigns, such as buying views or running campaigns outside of our direct services.
5. Social Media Platform Updates
Please note that we do not control the platforms we work with, such as YouTube. Therefore, we are not responsible for any changes, updates, or algorithm modifications made by social media platforms.
6. Order & Refill Conditions
We offer a 30-day period from the date of your order to address any issues related to drops in likes, followers, views, etc. However, if these drops occur after 30 days due to algorithm updates by the platform, we are unable to provide a refund.
7. Contact Us
If you experience any issues with your order, please reach out to us immediately. Be sure to provide your order details so we can assist you efficiently.